12/19/2023 0 Comments Smilebox subscription fee![]() ![]() Subscriptions are billed on an auto-renew basis unless canceled prior to the renewal date. Our payment terms are set out in our Terms of Service, which you agree to, upon setting up a Smilebox account. Email Address used to create your Smilebox account.įor instructions on how to schedule your subscription to cancel, please see our article: How to Cancel Your Smilebox Subscription.To enable us to find your Smilebox account, please provide the following details: We will review your request and get back to you as soon as possible. We want to hear why you are not satisfied and will do our best to help, including refunding you for the charge. A reshipment fee will be charged for non-Dreambranding errors.If you feel you were incorrectly charged, please contact customer support by submitting a request. A reshipment may be offered for orders returned to sender if the order has not been damaged and an updated address has been provided. If the reason it was returned to sender is due to a Dreambranding error, we will provide a full refund.ĭepending on the specific situation, a reshipment may be offered for lost orders. ![]() It has a free plan with basic features and a premium subscription with more. Orders that are returned to sender will receive a refund for the merchandise only once we receive and review the order upon its return to us. Is there a cost associated with using Smilebox Smilebox offers both free. If an order becomes lost in transit, we will provide a full refund to the original payment method. Orders that become lost in transit must be reported to customer support within 3 months for domestic order s, and 5 months for international orders for a resolution to be provided. As a result, we ask that you cover the cost of the return shipping BUT, we will refund the full cost of the returned merch and, if the error was caused by Dreambranding, the shipping costs from your original order. Contact IN TRANSIT/RETURNED TO SENDER POLICIES Unfortunately, on international orders, we are unable to provide a pre-paid return label. INTERNATIONAL RETURNS/EXCHANGES**** (Outside of the United States only) *** Re-package and ship your return using the label supplied.Contact We will email you a pre-paid return shipping label.If there was an error from Dreambranding, the cost of both merchandise and shipping will be refunded.ĭOMESTIC RETURNS***(United States only)*** It’s as easy as 1,2,3 ![]() If the reason for the return is not due to an error from Dreambranding, the cost of the merchandise will be refunded. You will be notified via email when a refund is being issued. Credit card companies may take an additional 2-3 business days or longer to make your return funds available. Once your return is received, it may take 7-10 business days to process and refund your purchase. To complete an exchange, return your unwanted product and place a new order for the wanted product. CDs (and box sets with CDs) must be returned within 7 days of delivery. If the error was not caused by Dreambranding, only the cost of the merch will be refunded.Ī refund of any sort can only be processed within 90 days of shipping the order on most items. Unlike traditional scrapbooking, which can be a long, tedious (and expensive) process, Smilebox lets you produce. If you are not fully satisfied with your purchase(s), you may return your order for a refund. Dreambranding allows for order cancellation within 12 hours of order placement.ĭreambranding allows for free standard shipping on domestic returns. Throughout the site, the terms “we”, “us” and “our” refer to. ![]()
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